Meridian Health

The Brief

Koto had spent eight months crafting a complete brand identity for Meridian Health — a regional healthcare network looking to modernize their digital presence while maintaining the trust they’d built over four decades. The design system was extensive: 60+ page templates, a complex component library, and interaction patterns that needed to feel warm and approachable without sacrificing professionalism.

The Build

We architected a modular system in Next.js that could scale with Meridian’s growth plans. The CMS needed to serve both marketing teams and clinical staff updating location-specific content. Key features included:

• Location finder with real-time availability data
• Provider directory with advanced filtering
• Patient portal integration points
• HIPAA-compliant form handling
• Multi-site content management with inheritance

The interaction layer was critical — healthcare can feel cold, so we invested heavily in micro-interactions that added warmth: gentle page transitions, thoughtful loading states, and scroll-triggered animations that guide without overwhelming.

The Result

Launched on schedule with zero critical issues in the first month. The editorial team was managing content independently within a week of training. Meridian reported a 34% increase in online appointment bookings in the first quarter post-launch.